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Make sure you are running the right check:
The eTA is valid for five years or until the linked passport expires — whichever comes first. The most common surprise: travellers renew their passport and assume the eTA carries over. It does not. The authorisation is electronically tied to the old document, so a new passport always requires a new eTA, even if the old one had years of validity left. The second most common cause is simpler: a typo in the passport number or date fields during the check itself. Re-enter the details carefully before concluding anything.
Every traveller has their own eTA — including children and babies — so run the check separately for each passport. It is worth doing this a week before any family trip: a child's passport often expires sooner than the parents' (child passports have shorter validity), silently taking the child's eTA with it.
Use the official online status check: for a pending application you enter your application number and passport details; for an existing eTA you use your eTA number (it starts with "J") or passport details. The check is free and instant.
Yes. First search your email for the IRCC approval message. If it is gone, you can run the check with your passport details, and there is an official request process to retrieve a lost eTA number.
No. Duplicate applications do not accelerate anything and can create confusion. IRCC emails within 72 hours of submission if your application needs more time or documents; check your spam folder for that email.
An eTA lasts five years or until the passport it is linked to expires, whichever comes first. If you have renewed your passport since approval, your eTA is no longer usable and you need a new one — check the status against your current passport to be sure.
The check-in system matches your physical passport against the eTA database. If your application contained a passport-number typo, or you are travelling on a different passport than the one you applied with, the system finds nothing. Verify the details on your approval email against your passport.
Yes. Every traveller, including babies, holds an individual eTA linked to their own passport. Check each family member separately — and remember child passports expire sooner, which also expires the linked eTA.